Part of Poppy professionalism is honoring our commitments but sometimes emergencies come up!
When you need to cancel on a booking you will get a cancellation form which will ask you to volunteer for two possible dates to be on call, one of which is a weekend. On-call shifts are voluntary and a wonderful way to help support your community of Poppy peers!
When you are on-call, you will receive a booking request to hold your time. That time is held from 4-10pm as those are the typical range of start times for bookings in the evenings. If you are asked to help with a booking it may start after 4pm and extend beyond 10pm. Typically we will know by around 7pm if we need help for the evening and we will always do our best to let us know as soon as we think we will need your help.
You may be asked to help a family that is outside of the range of neighborhoods that you typically travel to, and if / when that is necessary we will help cover some/all of the transportation costs on a case by case basis!