For Parents

Meet Poppy

• What is Poppy?
• How does Poppy Work?
• When can I use Poppy?
• What's the difference between a Poppy Pro and a Poppy Sitter?
• What don’t you do?
• How do I join?

Poppy Caregiver Standards

• Who are Poppy caregivers?
• How do you vet each sitter?
• How do I know my Poppy will be a great fit?
• What ages do Poppies care for?
• Do I get to meet new sitters before they come?

Building Your Poppy Village

• What do you mean by a "Poppy team"?
• Ok I loved my Poppy caregiver - can I have her come every time?
• Why can’t I have just one Poppy?

Membership

• How much does a Poppy membership cost?
• Can I try out Poppy before purchasing a membership?
• How do I pay for a Poppy membership?
• Can I pause my Poppy membership?
• What if I need to cancel my membership?

Payment

• What are the rates for Poppy Caregivers?
• How do I pay caregivers at the end of a booking?
• How can I change my credit card?
• Can I get a list of my Poppy appointments for dependent care account reimbursement?

Process

• How do I book a Poppy Caregiver?
• Can Poppy caregivers watch sick children?
• Can Poppy caregivers drive my children?
• Can my children have friends over while a Poppy caregiver is at our house?
• What happens if a caregiver can’t make it?
• What if I need to cancel a booking?

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Feedback

• Does Poppy ever refuse service to families?
• What happens with the feedback I share on caregivers?
• Do caregivers also provide feedback on families?

Neighborhoods

• How can I get Poppy to come to my neighborhood?
• Why are you only in some neighborhoods and not the whole city?